EXCHANGES & RETURNS

RETURN AUTHORIZATION

Call us toll free at 1.800.477.5410 for a Return Authorization Number. Place this number on the outside of your return package. Please return your merchandise within 5 days of receiving your Return Authorization Number. For faster service we suggest you return your merchandise via UPS.

EXCHANGES

Exchanges can be made within 60 days of shipment. There is a reshipment charge of $6.00. When receiving your return authorization number, you can request to charge your credit card for the return fee and any additional charges for additional items or shipping fees added to your exchange, or you can enclose a check payment. If no payment is received the exchange and additional items will be shipped C.O.D. There is a $10.00 charge for all C.O.D. orders.

RETURNS

You have up to 60 days to return items for credit or refund. All refunds are for merchandise only. Shipping and handling charges are non-refundable. Please allow 3 weeks for processing your return for an exchange or refund. We do not refund amounts under $5. Credit amounts under $5 will remain on account for six months.

RETURNS OVER 60 DAYS

All returns must be received within 60 days. If we choose to accept merchandise that is returned after 60 days, an additional 15% restocking fee will be added. Please call for exceptions during recital season.

ITEMS THAT MAY NOT BE RETURNED

All undergarments, tights, books, videos, DVDs, make-up, hair and foot care items (including toe pads, etc.), discontinued, and clearance items may not be returned.

PACKAGING RETURNS

• All items returned to us must be in their original package, unmarked, clean and unworn.
• Shoes to be returned cannot be worn and shoe boxes cannot be marked in anyway.
• Please place the package inside another shipping container or box. Please do not tape and label a box of shoes or package of tights and send it via U.S. mail; the package gets destroyed and the product cannot be resold. We cannot accept returns of this type.