Call us toll free at 1.800.477.5410 for a Return Authorization Number.
Place this number on the outside of your return package.
Please return your merchandise within 5 days of receiving your Return Authorization Number.
For faster service we suggest you return your merchandise via UPS.
Exchanges can be made within 60 days of shipment. There is a reshipment charge of $6.00.
When receiving your return authorization number, you can request to charge your credit card
for the return fee and any additional charges for additional items or shipping fees added to
your exchange, or you can enclose a check payment. If no payment is received the exchange and
additional items will be shipped C.O.D. There is a $10.00 charge for all C.O.D. orders.
You have up to 60 days to return items for credit or refund. All refunds are for merchandise only.
Shipping and handling charges are non-refundable. Please allow 3 weeks for processing your return
for an exchange or refund. We do not refund amounts under $5. Credit amounts under $5 will remain
on account for six months.
RETURNS OVER 60 DAYS
All returns must be received within 60 days. If we choose to accept merchandise that is
returned after 60 days, an additional 15% restocking fee will be added. Please call for exceptions during recital season.
ITEMS THAT MAY NOT BE RETURNED
All undergarments, tights, books, videos, DVDs, make-up, hair and foot care items (including toe pads, etc.), discontinued, and clearance items may not be returned.
The product itself should not have any names on it or show any signs of wear.
- All items returned to us must be in their original package, unmarked, clean and unworn.
- Shoes to be returned cannot be worn and shoe boxes cannot be marked in anyway.
Please place the package inside another shipping container or box. Please do not tape
and label a box of shoes or package of tights and send it via U.S. mail; the package
gets destroyed and the product cannot be resold. We cannot accept returns of this type.